Location: Kuala Lumpur – Mid Valley
Responsibilities:
- Handle customer queries via walk-in / customer support systems / emails.
- Provide customer support in terms of account verification, redemption and other transactional matters.
- Observant and able to pick up on problem trends.
- Consolidation of timely reports.
- Investigate written inquiries/issues and respond/resolve accordingly
Requirements:
- Diploma or Degree holder in any field.
- At least 1-2 years of relevant working experience in the customer service industry, call centre or frontline retail environment.
- Fluent in written and spoken Chinese, English and Bahasa Malaysia.
- Available for shift work.
- Good interpersonal and communication skills.
- Computer and internet literate.
- Able to work in a fast-moving environment and under intense pressure.
- Applicants should be Malaysian citizens or hold relevant residence status.
- Fresh graduates are encouraged to apply.
Interested candidates, please send in your CV in WORDS format to hr_d@asiasoftsea.net. All CV should be attention to HR Department stating clearly:
- the position
- your expected salary
- current salary and
- date of commencement
Only short listed candidates will be notified.
Interested candidates, please send in your CV in WORDS format to "". All CV should be attention to HR Department stating clearly, # the position, # your expected salary, # current salary, and # date of commencement. Only short listed candidates will be notified.
