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1. Do I have to register before making payments with FPX?
- No registration is required, you will only need to have an Internet Banking account from the supported banks.
2. Which are the supported banks for using FPX?
- Bank Islam
- CIMB
- Hong Leong
- Maybank
- Public Bank
- RHB Bank
3. What is the operating hour for FPX?
- This service is dependent on the Internet Banking’s service availability at the participating banks.
4. What are the browser required to make payments online via FPX?
- FPX can only be use with the following Internet Browsers:
- Microsoft Internet Explorer (IE)
- Netscape
- Firefox
- Safari
5. What are the @cash denominations available for FPX?
- 20K
- 30K
- 50K
- 80K
- 100K
- 200K
6. What are the daily and monthly limit of purchasing @Cash via FPX?
- Daily Limit : MYR 1,000 per day per user
- Monthly Limit: MYR 10,000 per month per user
7. Are there any charges for payments via FPX?
- No extra charge incurred by using FPX to purchase @cash.
8. I need Customer Support assistance due to transaction issue.
- Please submit the following to us with subject "FPX transaction issue" via e-mail at (JavaScript must be enabled to view this email address) and we will get back to you after our investigation has concluded.
The error message(s) or describe the issue you encountered
Name of Bank
Your Transaction ID (if available)
Date and time when error occurred
Your contact number during office hours
The Operating System (Windows, Macintosh, Unix) you are using
The Browser you are using (Microsoft Internet Explorer, Netscape Navigator)
You can also call the respective bank's Customer Service Call Centre on:
Maybank (M2U and M2E) Tel: 1300 88 6688 or 603-7844 3696 (overseas) 24 Hours
Public Bank Tel: 1-800-22-5555
Hong Leong Bank Tel: 03-7626 8899
RHB Bank Tel: 03-9206 8118 / 03-9206 8228
Bank Islam Tel: 03-2690 0900
