- iBox Support Issues
1. How long does it take for my iBox query to be responded to?
- The standard response time is between 24 to 72 hours after your iBox query appears in the case queue.
2. I sent numerous iBox queries about my issue. Why haven't I got any reply?
- PUnlike forum posts, sending excessive iBox queries to "bump" your case, will only result in "bumping" your iBox case to the back of the incoming case queue. This is because all cases are dealt with on a first-come-first-serve queue basis. When you send your case in repeatedly, the system will extract the latest timestamp. Therefore cases with earlier timestamps will move forward through the queue, while the case with the most recent timestamp gets pushed backwards.
Therefore, you are advised not to "bump" your iBox query or email, as this will delay the time taken to respond to your case.
